What is the estimated time for my order?
Orders are processed within 1-3 business days, followed by 5-10 days for standard deliveries. With expedited shipping, your order will arrive within 3-5 business days.
The process will begin on the first business day after your order has been submitted. If design or logo approvals are required, written authorization must be received before moving to the production phase. Once this is complete, processing will begin the next business day. Any delays in obtaining approvals are the responsibility of the client and may impact the final delivery schedule.
Please keep in mind that during holidays our processing time may change.
Will I be notified once my order has shipped?
Processing time for orders may take up to 2-5 business days due to the custom elements required. A confirmation email will be sent once your order has been finalized for shipment, followed by a tracking number after the order has shipped. Please allow 24-48 hours for it to become active.
Note that delivery dates may be impacted by adverse weather conditions or holidays. If you have any questions or concerns please do not hesitate to reach out - our team is happy to help!
Who are your shipping providers?
Our shipping carrier roster includes USPS, UPS, DHL, and FedEx. The company selected for your order will depend on factors such as the items purchased, shipping destination, order size/weight, and the delivery speed option chosen. Rest assured each order comes with a tracking number you can use to track your purchase.
Do you offer international shipping?
We're excited to offer worldwide shipping options! Our go-to carriers are UPS, DHL, FedEx, TNT, and USPS. Although production time remains unchanged, shipping costs may vary based on the order’s destination. Please note that our delivery rates do not include any duty fees that may be applied in your country.
While international orders may require a few extra days to arrive we are unable to provide a specific delivery date.
Do you accept Purchase Orders (POs)?
Yes, we accept purchase orders from qualified institutions, schools, and businesses. We also offer various payment methods, including checks, bank wire transfers, and online payments.
You can submit your purchase order request in two ways:
- Directly through our Request A Quote page
- By sending an email to support@powerrichsports.com
Our team will review your request and respond as quickly as possible.
Do you offer free samples?
While we don’t offer free samples, we provide alternative solutions to ensure you can review the product before purchasing:
- High-resolution images showcasing the product details
- Exact size and material specifications
- Customized mock-up demos (for certain products)
Our team is committed to ensuring you have all the information needed to select the right product confidently. Contact us at support@powerrichsports.com for personalized support!